Agent Profiles

Ensuring Happily Ever After

03/02/2016

best-practice, call-center-best-practice, call-center-operation, outsourcer-excellence, contact-center

 

Jaimee | Agent since 2012
Resource leader in consumer and retail, with a bachelor’s degree and dual major in business and human resource management.

I do. She did.

Never mind the dress. Two days before a destination wedding, the bride had no shoes. They were missing from her order.

Clock ticking, enter customer service agent Jaimee. She starts making calls, lots of calls, to FedEx and the retailer’s stores on the West Coast to find them.

Persistence paid off. A pair of pink wedding pumps, size 8.5, were located, boxed and shipped—with a day to spare.

“It was very emotional for the customer,” said Jaimee. “We were affecting somebody’s life.”

And their happily ever after.

 

In Their Shoes

Looking to work for a reputable contact center provider, Jaimee browsed agent ratings on Glassdoor. She saw one company that consistently received high marks: Working Solutions.

Becoming an agent in 2012, she helps customers shop for women’s high-fashion accessories. She also serves as a resource expert, supporting other agents and taking escalated consumer calls.

Working Solutions’ flexible scheduling enabled Jaimee to finish her bachelor degree, with a dual major in business and human resource management. Being a virtual agent also gives her more time to spend with her two children still in school.

When it comes to service, she said: “I’m a shopper like everybody else. So I treat customers like I want to be treated. I put myself in their shoes.”

“I treat customers like I want to be treated.” – Jaimee, agent since 2012

Community Service

For Every Child

Jaimee is both customer-focused and community-minded.

When she isn’t helping customers buy their favorite handbags or shoes, Jaimee fundraises for a local athletic association.

She said its aim is to make it possible for every child to participate in sports—no matter the cost

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