How to Navigate Customer Experience (CX) as Travelers Re-Emerge to Explore Destinations

Travelers are on the road again, yet not everything is completely back to normal just yet. People are still concerned about COVID-19, for themselves and for others. A myriad of supply issues may keep some potential adventurers sticking closer to home, but the industry is coming to life again.

Collage pile up of travel accessories, including a map, camera, shoes, and sunglasses

Shutterstock; Photo by I am Kulz

Experts predict summer travel spending is expected to shatter records, as travel confidence rises.

However, some potential travelers still express concern about personal safety, the safety of others and unease around reports of new variants of the virus.

What does this mean for your business? It’s time to get in the game. Keep a close eye on travel trends and insights, staff accordingly and ensure you have the right people for the job. Here’s a breakdown:

It’s a new world out there, and many travelers are ready to go explore it. Review your customer experience strategy and staffing and adapt accordingly. Get back in the driver’s seat, so you are ready to support whatever comes your way with the right agents who know how to help and support those ever-important consumers.