RECRUITING

Matching Talent to Task

Align agents with your business.

Our Expert

Identify FOR PROFILES AND PROGRAMS

We search our 110,000+ agent network to match client profiles and programs. We also go outside to identify talent for select needs.

Target Right Talent

Our talent pool is broad and deep, with life and work experiences that customers relate to and appreciate. By targeting the right talent, agents can sync easily with your business.

SCREEN FOR KNOW-HOW AND FIT

Agents are screened for their industry know-how and fit—be it energy, retail or travel and hospitality.

SEEK INDUSTRY SAVVY

Agents’ industry savvy and insight span many segments. Talent is matched to task: medical personnel for healthcare, sales professionals for retail, diagnostics experts for technical support—and more.

ASSESS SKILLS AND PERSONALITY

We assess our agents for skills and personality to refine the list of those who best fit your business and customers.

PICK TRUE PROS

Our agents are professionals, with more than 60% having experience in management. They average 11 years in customer service—and five years in sales. Agents are well-educated, articulate and experienced.

ANALYZE CUSTOMER-CARE TRAITS

We analyze each agent’s traits and abilities to empathize with customers, personalize care and build relationships that strengthen brands.

SPEAK THE CULTURE

Offering support in 30+ languages, agents connect with and provide care for multiple customer segments. More importantly, they speak and reflect the cultures of the clients and customers they serve.

SELECT MOST QUALIFIED

Rigorous recruiting results in the most qualified agents being chosen for the next stage in the process—development.

Advance Your Business

Our stringent selection process helps ensure success during development, where agents are educated in your operations. We put forth our best agents to learn and advance your business.

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