We search our 110,000+ agent network to match client profiles and programs. We also go outside to identify talent for select needs.
Our talent pool is broad and deep, with life and work experiences that customers relate to and appreciate. By targeting the right talent, agents can sync easily with your business.
Agents are screened for their industry know-how and fit—be it energy, retail or travel and hospitality.
Agents’ industry savvy and insight span many segments. Talent is matched to task: medical personnel for healthcare, sales professionals for retail, diagnostics experts for technical support—and more.
We assess our agents for skills and personality to refine the list of those who best fit your business and customers.
Our agents are professionals, with more than 60% having experience in management. They average 11 years in customer service—and five years in sales. Agents are well-educated, articulate and experienced.
We analyze each agent’s traits and abilities to empathize with customers, personalize care and build relationships that strengthen brands.
Offering support in 30+ languages, agents connect with and provide care for multiple customer segments. More importantly, they speak and reflect the cultures of the clients and customers they serve.
Rigorous recruiting results in the most qualified agents being chosen for the next stage in the process—development.
Our stringent selection process helps ensure success during development, where agents are educated in your operations. We put forth our best agents to learn and advance your business.