DEVELOPMENT

Learning Your Business

Immerse ourselves in your culture and customers.

Our Expert

ALIGN WITH NEEDS

Working Solutions brings the same rigor to developing agents that we do to recruit them. Their onboarding is aligned with your business needs.

Personify Brands

Degreed educators skilled in virtual instruction teach agents your business. Depending on the client program, development can take a few hours, a couple of days or several weeks. When done, agents personify the brands they represent.

INTEGRATE VALUES AND CULTURE

We integrate your values and culture with every curriculum we create—showing agents what it takes to run the business and please customers.

OWN THE BUSINESS

Unlike other providers, we pay agents to learn your operations. In return, we ask for a commitment from them to work your program—and own the business.

TEACH TO ENGAGE

Everyone learns in different ways—and our certified educators teach to engage agents at all levels.

LEARN SMART, START SMALL

With seven to 10+ years of experience, our instructors use the Kirkpatrick model, a four-step training benchmark, to educate and evaluate groups of seven to 14 agents. This intimate, structured method improves retention and learning.

SIMULATE THE WORK

We simulate the work with creative teaching techniques—including gamification, whiteboarding and role-playing. Agent interaction deepens learning.

Accelerate Onboarding

To the virtual classroom, we bring proprietary management systems, powered by premier education technology. Our media-rich learning is proven to engage agents faster—often accelerating the standard onboarding process by 10% to 15%.

ENLIVEN INSTRUCTION

We know how to enliven virtual instruction, incorporating the “woo-hoo factor”—a Working Solutions hallmark—to motivate agents.

MAXIMIZE IMPACT

We use 100% teacher-led instruction. It’s complemented by individual practice, role-play and team exercises. This way, we maximize impact, ensuring agents not only understand your business, but embody it.

IMMERSE AGENTS

Immersing agents in your business with a customized curriculum pays long-term dividends in elevated performance and customer satisfaction.

Well-Versed

Agent progress is tracked in real time throughout development. Metrics are mapped out and expectations spelled out—enabling agents to become well-versed in your business.

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