ALIGN WITH NEEDS
Working Solutions brings the same rigor to developing agents that we do to recruit them. Their onboarding is aligned with your business needs.
Personify Brands
Degreed educators skilled in virtual instruction teach agents your business. Depending on the client program, development can take a few hours, a couple of days or several weeks. When done, agents personify the brands they represent.
INTEGRATE VALUES AND CULTURE
We integrate your values and culture with every curriculum we create—showing agents what it takes to run the business and please customers.
OWN THE BUSINESS
Unlike other providers, we pay agents to learn your operations. In return, we ask for a commitment from them to work your program—and own the business.
TEACH TO ENGAGE
Everyone learns in different ways—and our certified educators teach to engage agents at all levels.
LEARN SMART, START SMALL
With seven to 10+ years of experience, our instructors use the Kirkpatrick model, a four-step training benchmark, to educate and evaluate groups of seven to 14 agents. This intimate, structured method improves retention and learning.
SIMULATE THE WORK
We simulate the work with creative teaching techniques—including gamification, whiteboarding and role-playing. Agent interaction deepens learning.
Accelerate Onboarding
To the virtual classroom, we bring proprietary management systems, powered by premier education technology. Our media-rich learning is proven to engage agents faster—often accelerating the standard onboarding process by 10% to 15%.
ENLIVEN INSTRUCTION
We know how to enliven virtual instruction, incorporating the “woo-hoo factor”—a Working Solutions hallmark—to motivate agents.
MAXIMIZE IMPACT
We use 100% teacher-led instruction. It’s complemented by individual practice, role-play and team exercises. This way, we maximize impact, ensuring agents not only understand your business, but embody it.
IMMERSE AGENTS
Immersing agents in your business with a customized curriculum pays long-term dividends in elevated performance and customer satisfaction.
Well-Versed
Agent progress is tracked in real time throughout development. Metrics are mapped out and expectations spelled out—enabling agents to become well-versed in your business.