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Double-Digit Growth | Outside Investment Strengthens Company

In the vanguard of customer service for 25 years, Working Solutions chief executive Kim Houlne assesses the industry’s future and her company’s promising outlook in a recent Dallas Business Journal interview.

Houlne talks about how Working Solutions sustains service and sales for clients, existing and new, during the ongoing pandemic in the story, “DFW firm with access to tens of thousands of workers at homes sees surge after investment.

Working Solutions achieves this success while expanding into developing markets, backed by $10+ million in funding this year by Housatonic Partners, a private entity firm investing in growth companies.

In the article, reporter Brian Womack writes: “In 2020, the company saw revenue beat expectations by nearly 20 percent. It’s close to that number again in 2021.”

As the pandemic continues, Working Solutions—because of its on-demand, virtual model—is well-situated to serve businesses nonstop. Its network of 180,000+ remote contact center agents all work from home from across the United States and Canada.

Based on market trends and client needs, Houlne sees opportunities emerging in industry sectors, such as telehealth and virtual education. First seen as a stopgap, virtual sales and service now are the new norm for many businesses, she believes.

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