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Welcome to Working Solutions. We offer independent contractor, work-at-home opportunities for folks located in either the United States or Canada.

We do not accept applicants located outside of the United States and Canada.

Blogs

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[INFOGRAPHIC] The Modern-day Travel Agent

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Is your first thought that travel agents are outdated–and anything but modern?…

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Six Essential Types of Contact Center Data

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The acceleration of technology in recent years has led to equally rapid…

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Travel Weekly features Working Solutions Survey

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The customer-service demands of the global travel industry require contact center agents…

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7 Customer Service Tips to Refresh Your Customer Experience for Spring

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Spring is here again, and with it comes the promise of warmer…

picture of people rushing across street with the words Spring is Coming Prepare for the busy Season with this Contact Center Audit

Spring Clean Your Business. Prepare for the Busy Season with this Contact Center Audit Checklist.

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Spring cleaning isn’t just for the home, or for your desktop and…

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Recognized by FlexJobs as a Woman-owned, Remote-workforce Company

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Don’t you just love the follow-on stories born from headline-making news. Such…

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Ready for Spring? Get Prepared with Our Quick Contact Center Assessment

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Spring is almost here, and summer’s following fast on its heels. For…

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The Importance of Consistency in Customer Service (and How to Achieve It)

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In today’s fast-paced, multichannel marketplace, there’s no longer any doubt that businesses…

Chief Executive Kim Houlne Talks about Customer Service

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After leading Working Solutions for 23 years, founder and chief executive Kim…

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How Data-driven Contact Center Analytics Can Drive Growth and Save You Money

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The term contact center analytics gets thrown around quite a bit these…

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Why Customer Self-service Is Essential to a Successful CX Strategy

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Delivering a superior customer experience (CX) in an era when customers are…

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Why Ongoing Education Is Essential for Successful On-Demand Customer Service

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The secret is out: As the demands of offering a superior customer…

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