WHY US?

Proven and Still Perfecting

Delivering on-demand contact center solutions for 20 years.

FLEX MORE:
WORK ON DEMAND

Gain a fast-flex workforce in your company’s own image. As an extension of your brand, our agents scale as the business changes.

  • ACCESS TALENT

    Leveraging sales, service and technical professionals from a network of 110,000+ agents.

  • ADD INSIGHT

    Recruiting specialists—from healthcare to retail to travel—to match your industry needs.

  • PAY AS NEEDED

    Providing talent on tap, measured in productive work—with metrics defined by you.

Client Success

FAST-FLEX STEPS UP SALES

A FORTUNE 100 technology company wanted to maximize sales with a fourth-quarter marketing campaign. Its call center staff, however, was maxed out. Not a problem.

In three weeks, Working Solutions deployed 200 work-anywhere agents™ with consumer sales experience to launch the campaign.

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  • Reduced agent preparation time by up to 30%.

  • Upped sales conversions and higher average order values.

  • Reduced consumer churn in the first 90 days post-sale.

achieve more:
Optimize results

We immerse our agents in your work—educating them in the company, culture and customers.

  • Work with pros

    Eighty percent of agents are college-educated—and 60% have management experience.

  • Boost Business

    Increases of 20% to 30% are common in add-on sales, close rates and average order values.

  • Add Value

    Quality customer interactions double the revenue per interaction over competitors.

Client Success

High-End Clientele

A major supplier of office products and services acquired a company with higher-end products and customers. As a result, it needed sales specialists whose skills went beyond its core business.

We designed a complete solution, satisfying sophisticated clientele and raising return on investment—all within a cost-cutting climate.

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  • Produced $88 million additional top-line revenue.

  • Reduced call center operating expenses by 24%.

  • Improved first-call resolution rates by 50%.

Be More:
Elevate your brand

Our agents identify with customers—providing the same quality care they’d expect to receive.

  • Speak Your Culture

    Our workforce is fluent in 30+ languages—and agents are at ease interacting with different cultures.

  • Offer Full Support

    Solutions span sales, customer care, account management and tech support.

  • Pleasing Customers

    Agents deliver double-digit results in first-call resolutions and customer satisfaction scores.

Client Success

Care on Demand

A top-tier healthcare services company needed a steady supply of specialists to help Medicaid and Medicare patients with new programs. Within a few weeks, we prepared 150 bilingual licensed nurses.

Certified educators used distance-learning tools tailored to client-specific needs. They provided experts with comprehensive knowledge of the healthcare system and how different medical programs worked.

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  • Prepared 150 bilingual nurses in three weeks.

  • Skilled specialists handled complex health situations.

  • Ensured exceptional care for 1,000s of patients online.

READY TO GET STARTED?

Rev up your contact center solutions.

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