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Creating a Caring Culture

Company president and chief executive Kim Houlne is a student of different management styles, having experienced good and bad.

As an employee at several companies and later a consultant, she’s run the gamut. From competitive workplaces to detached management to leaders who do right by people—her preferred style.

From the start, Kim sought to establish “a high degree of emotional intelligence” in creating a caring culture at Working Solutions.

Showing Mutual Respect

Working Solutions has many employees, along with thousands of independent agents—including stay-at-home parents, seniors, military spouses and change-of-career professionals. Our diversity reflects the clients and customers we serve.

After 20 years in business, founder Kim Houlne believes: “If you show genuine interest for your team and community, immediately you find the level of respect for clients, their customers and other team members increases.”


Contact center savvy? Customer-service centric? Comfortable in a virtual world?

Then apply. Your expertise is in demand for on demand.

Sales Director


Execute established sales goals and develop client-acquisition strategies—all to drive new business and contribute to revenue growth and company success. You’ll report to the Senior Vice President (SVP) of Business Development. Aside from a competitive base salary and lucrative commission schedule, the position includes our full benefits package.

Review Job description and apply on Linkedin.


  • More than five years of experience in sales strategy planning, development and implementation.
  • Consultative sales success, with a thorough understanding of contact center services and technology.
  • Operations know-how to identify potential issues and advantages, addressing them with prospects.
  • Student of the industry, on top of latest trends online and through third-party information.
  • Strong skills in new business development—being proactive, self-directed and articulate.
  • Well-versed in negotiations and contracts, providing detailed responses for RFIs/RFPs.
  • Proficiency in Microsoft Office and Salesforce.
  • Results-oriented, team player with a well-defined sense of urgency and commitment.
  • Strong leadership skills and ability to mentor other sales team members.

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Enterprise Architect - Virtual from Certain States


The Enterprise Architect will envision a strategic roadmap and deliver application solutions that are adaptable, secure, cost effective, and highly competitive, to ensure alignment of business needs with application functionality.

Review Job description and apply on Linkedin.


  • Bachelor's degree preferred, with proven background and skillset in leadership of web application development.
  • Proven programming success and experience with Agile development methodologies and execution.
  • Ability to influence and lead technical architecture design discussions, and to create high-quality architecture documentation – written and verbal skills in describing architectures and designs.
  • Strong leadership skills, sharing knowledge and mentoring team members while maintaining focus on expectations.
  • Understanding of the key architecture domains: business, information, application and technical.
  • Ability to define and develop multi-year strategies and roadmaps in support of company strategic plans.
  • Experience engineering systems serving many of the following functions including: email, single sign-on, website security, knowledge/content/document management, Internet web application, mobile application, monitoring, reporting & analytics, business intelligence, data warehouse, operational data store, collaboration, web services, messaging.
  • Proven written and verbal communication experience with team members of all skill and experience levels.
  • Minimum 5 years of experience architecting and designing complex high-available systems using J2EE/.Net, SOA and Open Source technology.
  • Experience in application integration analysis in complex and distributed environments that include multiple datacenters.

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“Even after 19 years in the industry, I still find our environment recharges my batteries and keeps it fresh and challenging.”

April, Senior Director of Program Success Employee since 2009

“I feel like management is always looking out for our best interests, bringing us the work and training we want and need.”

Louise Agent since 2013