Apply with Confidence

We’re on the enterprise short list for home-based contact service providers.

Creating a Caring Culture

Company president and chief executive Kim Houlne is a student of different management styles, having experienced good and bad.

As an employee at several companies and later a consultant, she’s run the gamut. From competitive workplaces to detached management to leaders who do right by people—her preferred style.

From the start, Kim sought to establish “a high degree of emotional intelligence” in creating a caring culture at Working Solutions.

Showing Mutual Respect

Working Solutions has many employees, along with thousands of independent agents—including stay-at-home parents, seniors, military spouses and change-of-career professionals. Our diversity reflects the clients and customers we serve.

After 20 years in business, founder Kim Houlne believes: “If you show genuine interest for your team and community, immediately you find the level of respect for clients, their customers and other team members increases.”


Contact center savvy? Customer-service centric? Comfortable in a virtual world?

Then apply. Your expertise is in demand for on demand.

Account Manager, Travel Industry


Manage all aspects of client programs within virtual contact center environment, from implementation through completion, to contribute to the growth and success of Working Solutions. This position will be primarily responsible for travel and hospitality programs, but may overlap into other verticals as needed.

**Qualified candidates must reside in one of the following states: AZ, AR, CO, FL, IA, IL, IN, MI, NE, OH, TN, TX, WI.

Review Job description and apply on Linkedin:


  • A minimum of ten years in the travel and hospitality industry, with solid account and employee management experience is highly preferred.
  • Ability to study and understand program requirements, and manage multiple programs and tasks simultaneously with great attention to detail.
  • Strong process management abilities, with ability to strategize and problem-solve throughout.
  • Superior math and analytical aptitude, with a strong working knowledge of Microsoft Office. Proven experience with reporting and data analysis.
  • Demonstrated leadership skills; ability to motivate a team to achieve and surpass sales goals.
  • High level of independent judgment and initiative, with well-developed sense of ownership, urgency, and customer focus.
  • Ability to identify needs, prioritize, multi-task, adapt to changing priorities, and deliver on requests with limited supervision in a fast-paced environment.
  • Strong oral and written communication skills with the ability to effectively convey thoughts and critical information to senior leaders, peers and direct reports in a clear, logical manner.
  • Ability to accomplish both client and company goals, handling multiple personalities and demands.
  • Ability to use a keyboard and sit at a computer for a large portion of the work period.
  • Ability to travel up to 20% and work variable hours, which may include evenings and weekends.

Apply To:

“Even after 19 years in the industry, I still find our environment recharges my batteries and keeps it fresh and challenging.”

April, Senior Director of Program Success Employee since 2009

“I feel like management is always looking out for our best interests, bringing us the work and training we want and need.”

Louise Agent since 2013