Welcome to Working Solutions. We offer independent contractor, work-at-home opportunities for folks located in either the United States or Canada.
We do not accept applicants located outside of the United States and Canada.
Are you looking for opportunities to work as a Working Solutions agent?
Working Solutions is an on-demand business process outsourcer providing multichannel CX services, including customer service, sales support, and business continuity.
Working Solutions taps into a vast network of enthusiastic brand associates across the United States and Canada. Our flexible business model enables us to provide customer service on several levels–from everyday business to unexpected events to long-range projects.
Rigorous processes ensure consistency and great customer service for our clients’ customers. These include: program strategy, technology, security, and recruiting the right professionals with specific skills, educating them in a client’s culture, and investing in their ongoing development. For every client we partner with, the goal is to create a seamless customer experience in the brand’s own image.
Ranked first on FlexJobs Top 100 Companies with Remote Jobs in 2024 and in the top ten for ten consecutive years.
Working Solutions was named among the Best Places for Work in North Texas by Dallas Business Journal.
Working Solutions was named a service leader in innovation and success in customer service.
The businesses we serve range from nonprofits to small and mid-sized companies to FORTUNE 500 corporations. No matter the size or industry, we strive to deliver great sales and service. Defined in their terms. Here are just a few.
As competition intensifies for the best schooling, Sylvan Learning provides personalized tutoring—from academic support for everyday lessons to college prep. To enable this, our agents engage with parents and families—via calls, emails and text messages—to identify their children’s educational needs.
To ease tax preparation, Intuit TurboTax is designed to guide users through their annual returns, step by step. For this popular software package, Working Solutions agents provide inbound phone and video customer service and technical support.
As more people require senior-living options, A Place for Mom helps families fulfill their loved ones’ needs. For this client, our contact center agents take inbound calls or place outbound ones to assist customers. Agents screen callers for desired requirements, matching appropriate locations nationwide.
Follow us on Instagram: @workingsol
Happy Customer Service Day! How is your business working to deliver the CX your customers deserve? It might be time to spice up your customer service 🌶️ #CX #cxmanagement #customerserviceday
🍂It`s almost Thanksgiving! We have a lot to be thankful for—with our PRO community being at the top of our list! The holiday season can be busy and hectic. Take a moment to slow down and reflect with this quick word search. #Gratitude #Thanksgiving #ThankfulForYou
😰Need to retake the 💻PC scan? No problem. It`s easier than you may think!
We hope this video was helpful. Have other questions about Working Solutions? Let us know in the comments👇
Our Chief Happiness Officer, Oliver, has his paws 🐾 on the ground taking calls for a Working Solutions client that helps furry friends and pet parents.
Oliver is hearing very positive feedback. Our commitment to ensuring happiness extends to
our staff, PROs, clients, and their customers.
#AprilFoolsDay #ChiefHappinessOfficer #CustomerCommitment
📣📣We treat everyday like it’s the big game🏈🏟️!
#CX #customerexperience #customerservice #virtualcallcenteragent #virtualcallcenter #customercare #customersupport #BPO #businessoutsourcing #itsgametime #itsgameday #thebiggame #peptalk #peprally #businesshumor #workcomedy
Can we get a WooHoo?! We had an amazing time connecting with our agent community in Baltimore!
We love #remotework but we have so much fun connecting in person! What city should we visit next?
#IndependentContractors #WFH #PROAppreciationWeek
Cheryl, a customer care PRO with Working Solutions, loves having the time and flexibility to explore her personal passions outside of work.
Click the 🔗in our bio to read more about Cheryl`s experience working as a PRO.
#CustomerCare #CustomerServiceJobs #WorkFromHome #WorkLifeBalance
Have you been thinking about starting a #sidegig? Consider this your sign!
We’re hiring for Tax Software Customer Support agents. Are you an empathetic customer care pro? Check out this great opportunity to work with us as an independent contractor! Visit our page to learn more and apply!
#wfhjobs #remoteworklife
We have so much 💘 LOVE💘 for our PRO community! You all are truly amazing! We hope you feel our heartfelt love and appreciation today and everyday ❤️ #CustomerService #ValentinesDay
Happy #WomensHistoryMonth! We’re still celebrating the impact of dynamic women in leadership! Our VP of Program Success shares advice for those looking to develop their leadership skills. #womensupportingwomen #womeninleadership #careerdevelopment #womanownedbusiness
Wondering how much you can earn as an independent contractor? #CustomerService #WorkFromHomeJobs
So many people are looking for flexible, remote work options! We’re urgently looking to fill several fully remote independent contractor roles. Create your own schedule and earn extra money working as a customer service representative. Visit the 🔗 in our bio to learn more and apply👩💻
#sidegigs #wfhlifestyle #flexiblework #contractgigs #customerservicejobs
Thank you for this great recognition, @flexjobs! We’re proud to be leaders in the remote work world. For the past 27 years, we’ve been champions of the “work-from-home” 🏡 movement.
What an honor to have been included on this list for the past 10 years!
We’re elated to receive the designation of #1 remote company to watch and to continue to provide flexible work 👩💻opportunities.
Throwback Thursday! Can you believe it`s almost 2024? Time flies!
✨Happy New Year from Xander and the entire Working Solutions team! Wishing you a prosperous 2024🎉🥳
#TBT #2024 #HappyNewYear
This Thanksgiving Day make sure to hit the pause button for a moment. 🍂
We couldn`t have made it this far without our stellar team, our top-notch community of PROs, and of course, our loyal clients. Your contributions, resilience, and spirit of teamwork inspire us every single day. Thank you for being with us on this journey to deliver outstanding customer experiences.
While we`re sharing, why not tell us what you`re thankful for this year? We`d love to hear your stories. #Thanksgiving #Gratitude #CustomerExperience 🙏🦃🎉
Happy PRO Appreciation Week!
We`re grateful to work with some AMAZING customer care professionals who are awesome at what they do!
Thank you for your hard work and dedication to creating a great customer experience during every interaction.
#CXWeek #CustomerServiceWeek #PROAppreciationWeek
Happy PRO Appreciation Week! Every PRO contributes to our amazing community. Thank you all for creating a culture of support and encouragement.
#WorkingSolutions #PROAppreciationWeek #CustomerServiceWeek #CaringCulture
We`re still celebrating PRIDE! This time our furry friends wanted in on the fun! Keep being your authentic self 🌈
#pridemonth #pride #pride2023 #petsofinstagram #equality #beauthentic
Comment “😂” if this made you chuckle.
#CustomerService #WorkFromHome #NationalLaughAtWorkWeek
Happy National Pet Day 🐶🐱🐇🐕 from our Head Pup In Charge 🐾
We think getting more time with your pet is one of the biggest perks of the #wfhlifestyle.
#NationalPetDay #chiefhappinessofficer #dogsofinstagram #petstagram #petappreciationday #officepet
2023 is here! We know how important CX is to a business’ success. These 5 trends will help your company create a robust and seamless customer experience. #cxtips #customerexperiencemanagement
Whatever the metric, how well you relate to and connect with people contributes to success. And to succeed, you’ve got to relate and commit on levels understood and appreciated by those who matter.
At Working Solutions, we foster a caring culture, rooted in empathy. From employees to independent contractors to our clients and to their customers, emotional intelligence is the cohesive force that binds our organization. That strong connection creates business bonds, which in turn, build lasting customer relationships and better brands.
Our community of highly skilled professionals encourages creativity, work ownership and fulfillment in personal contribution. We believe mutual respect and emotional intelligence play an essential role in developing a caring culture. Join our unique and thriving culture.
Our business is empathetic customer service. It’s everything we do. All that we are—trustworthy, responsive, reliable and empathetic. Our values extend beyond our business and into our community and our world.
In business, your customers are everything. You’ve wowed them, won them. Time and again, over many years.
It’s best then to entrust them to a contact service provider that does the same. A business partner that ensures your customers remain and return. With us, they will—delivering a customer satisfaction rate of 80% and higher, as one client achieved.
Your business runs in seasons and cycles. Adapting to trends while taking on the competition. The situation is fluid; the dynamics ever-changing.
Success requires savvy, speed and flexibility. Contact center outsourcing enables your operations to be responsive, mobile and modern—like our client that met 300% increase in demand through improved scalability.
Exceptional customer service is must these days. And when it’s outsourced, that service must be exemplary, with the contact center provider rising to every occasion.
So, which provider can you count on to excel? After millions of customer engagements, we know how to deliver—as we did for this client, supplying hundreds of agents in 48 hours to meet 1,000% increase in customer calls.
Empathy and compassion are what drives us as a company.
Throughout every interaction, between our clients, amongst employees, or with our contracting customer service agents, we show genuine care and display empathetic concern. The key to our thriving culture is to first listen to understand so we may be understood as well.
