TECHNOLOGY

Running Smooth and Steady

Deliver round-the-clock performance.

Optimize Performance

Being technology agnostic, we can run services off of your platform or a third party's, whichever is best. Either way, performance is optimized across all channels. We work to ensure uninterrupted communications for your customers, whatever devices they use.

  • DATA CENTERS

    We provide multiple, dispersed data centers—all backed up by disaster recovery, redundancy and failover.

  • APPLICATIONS

    Our omnichannel capabilities enable you to offer safe, flexible contact options to customers.

  • NETWORK

    Web-enabled network infrastructure keeps all customer interactions and data transfers smooth and secure.

Integrated APPROACH

  • ASSURED DATA

    • Engineered for disaster recovery, redundancy and failover
    • Stored across dispersed Windows and Linux servers
    • Delivering assured performance, with 99.9% uptime
  • VERSATILE APPS

    • Connect by phone, email, Web and chat
    • Work on any technology platform—yours or a third party's
    • Easy to use, with front-end automation and back-end analytics
  • ROBUST NETWORK

    • Configured for redundancy and load balancing
    • Web-enabled and dedicated client connection
    • Offering flexible voice and data-port capabilities

Backup for the Bumps.

Ours is a 24/7 world. But things do go bump in the night.
That’s why we back up the backup. Because business runs on excellence—not excuses.

Our Solutions
Client Success

Integrating Far-flung Centers

A well-known evangelical organization needed a way to manage high call volumes, generated by its monthly TV programming. The challenge was connecting callers with dispersed volunteer agent groups—making the system easy to use with only a standard telephone.

Our hosted solution enabled volunteer center organizers to log in multiple agents from a single terminal. When all agents became busy, it placed callers in a queue, using interactive voice response (IVR) to provide more information to donors.

LEARN MORE
  • Solution scaled to handle 500+ volunteers at up to 12 call centers.

  • Efficiently managed a 500% increase in call volume.

  • Boosted donations 20% per call by enhancing donor experience.

ENSURE PERFORMANCE WITH ASSURED TECHNOLOGY.

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