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Blogs

Corporate teamwork around a table of stats in a business setting

Future-Proofing Customer Service: The Power of Smart Technology Choices

Technology

Strategic tech investments have become paramount for contact center success as technology…

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10 Women in Customer Experience (CX) to Follow in 2024

Customer Experience

In the rapidly evolving field of customer experience (CX), staying ahead means…

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Mastering the Art of Onboarding: A Comprehensive Guide for Your On-Demand Customer Experience Team

Customer Experience

As businesses adapt to changing customer needs, the demand for specialized CX…

Customer and chatbot dialog on smartphone screen

Efficiency Unleashed: How AI-Powered Tools Transform Contact Center Operations

Technology

In recent years, advancements in AI technology have significantly transformed contact center…

Working Solutions’ Taylor Kane strikes a pose with industry leaders, Monica and Denise, at CCW Austin

Empowering Through Connection: Lessons Learned from CCWomen

Development

When talking about professional development and community building, CCWomen stands out as…

Customer service illustration of a woman wearing a headset and sitting on a chair answering calls

Revolutionizing Contact Centers: Key Findings and Strategies for Success

Customer Service Outsourcing

Working Solutions partnered with CCW Digital to sponsor a comprehensive market study…

Working Solutions Regional Sales Director Ian Garlets talks at CCW Austin

A Glimpse into the Future of Customer Care: Trends and Insights from Customer Contact Week Austin

Future of Work

Industry leaders from across the globe gathered in Austin for Customer Contact…

Our Business Development team pictured at an event in 2023

The Top 5 CX Events We Attended In 2023

Customer Experience

Customer experience (CX) events are excellent opportunities to learn about the latest…

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Navigating Peaks and Valleys: Adapting to Seasonal Demand in Healthcare Contact Centers

Customer Service Outsourcing

Optimizing occupancy rates in the ever-evolving landscape of healthcare contact centers is…

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2024 CX Trends: Embracing the Future of Customer-Centric Strategies

Customer Experience

The world of customer experience (CX) is in a perpetual state of…

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Working Solutions Client Scorecard

Customer Service Outsourcing

At Working Solutions, we take pride in being the best customer service…

Young creative man working on a laptop in home office

The Trust Factor: Why Live Agents Still Matter to 95% of Consumers

Customer Experience

While AI and automation are the biggest trend in customer experience, one…

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