The following internet providers are not compatible:
- Wireless (WISP)
- ISDN
- Dial-up
- T1
- PCS/3G/4G (Cellular)
- Satellite
- Broadband Over Power Lines (BoPL)
Q: What should I do if my download speed fails to meet the minimum standard?
A: Contact your ISP (Internet Service Provider) to see what your optimal speed is and to
determine if an upgrade is needed.
If you need assistance in determining which Intel processor best fits your needs, please refer to
this online wizard.
If you need assistance in determining which AMD processor best fits your needs, please refer to
this online wizard.
Working Solutions no longer supports Internet Explorer versions lower than version 8.
The following phone connections are not compatible (this includes but is not limited to):
- Digital from any cable provider
- VoIP telephone adapter connections (like Vonage and MagicJack)
- or from other VoIP services rendered via soft phone (like Skype)
Many times when an agent experiences a bad phone connection with a caller it is thought
to be a phone platform issue. However, we often find it is the result of the agent’s headset.
Other Technology Questions
What kind of software do I need?
A PC that is fully updated with all current patches, critical updates, and service packs from
Microsoft Update is required.
Some client systems are only compatible with the 32 bit versions of Windows.
These requirements are outlined by project as agents are provided with the project offers.
Project-specific software will be provided to you at no cost.
What if I am using an older version of Windows or a Mac?
We do not support Windows 95, 98, ME, 2000, or Macintosh or Linux platforms (Ubuntu, Lindows, or
any OS X).
What telephone equipment will I need?
Call center projects require a landline phone with no features and a telephone headset. Phones
must be free from voicemail, call waiting, call blocking and any other extra features so that your
phone rings busy while in use. We cannot accept cable, VOIP or other non-land line phones for
project work.
Cable telephones are considered VOIP (voice over internet protocol) telephones. VOIP is an
unstable form of communication where the call can cut out or be dropped. There are currently no
ISP providers in the US that guarantee home users QoS (quality of service). For this reason, we
do not currently allow cable/VOIP phones.
What else do I need?
Without exception, we require a quiet, secure, uninterrupted work environment during all working
hours.
Why is Part 1 of the testing not working?
Be sure you are using Windows Media Player and have installed all recent Windows updates. You
may also need to disable your internet security program before taking the test, as some security
programs will block access.
Why is my password not working?
The password is case-sensitive, so be sure you entering the correct case as well as the correct
letters and numbers.
How do I retrieve my password?
Please go to “Update Your Application,” and you will find a link below the “Login” button to
retrieve your password.
If this is not what you’re looking for, try searching the other three FAQs sections:
Can’t find it there either? Please send an email to
AgentInquiry@workingsol.com.